Refund & Shipping Policy
Effective Date: July 27, 2026
1. Printed Publications
Printed books and other physical products are typically produced through authorized fulfillment partners.
Shipping estimates are approximate and are not guaranteed.
2. Shipping
Orders are generally processed within the timeframes established by our fulfillment providers.
Delivery times may vary based upon:
- Inventory
- Printing schedules
- Carrier delays
- Weather
- International customs
- Holidays
Once a package has been transferred to the shipping carrier, delivery timing is outside the ministry’s control.
3. Damaged or Incorrect Orders
If you receive:
- a damaged item,
- a defective product,
- or an incorrect shipment,
please notify us within fourteen (14) days of delivery.
Where appropriate, we may replace the item or coordinate a resolution with our fulfillment partner.
Photographs of damaged products may be requested.
4. Digital Products
Digital downloads, including ebooks, PDFs, videos, audio files, and educational resources, are generally non-refundable once access has been provided, except where required by law or where access cannot be delivered due to a verified technical failure.
5. Event Registrations
Unless otherwise stated for a specific event:
- Registrations may be transferred to another participant with prior approval.
- Refund requests will be evaluated on a case-by-case basis.
- Events cancelled by EAC Global may result in a refund, credit, or transfer to a future event at the ministry’s discretion.
6. Donations
Charitable donations are governed by the Donation Policy and are generally non-refundable except in cases of duplicate charges, processing errors, or verified unauthorized transactions.
7. Contact
Questions regarding shipping, returns, replacements, or refunds may be directed to: